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Terms of Service

These terms govern use of the SpinVisor website, browser extension, and platform, including the 18+ age rule and the other policies that apply with them.

Effective Date: 21st Sep 2026
Last Updated: 23rd Sep 2026

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the SpinVisor website, browser extension, SaaS platform, applications, analytics, community functionality and related services collectively referred to as the “Service”.

SpinVisor is operated by Dynemetry (Pty) Ltd, South Africa. References to “SpinVisor”, “we”, “us” or “our” mean SpinVisor, a division of Dynemetry (Pty) Ltd.

By creating a SpinVisor account, installing or using the SpinVisor browser extension, accessing the SpinVisor SaaS platform, purchasing a subscription or otherwise using the Service, you agree to these Terms.

If you do not agree to these Terms, you must not use the Service.

These Terms should be read together with the SpinVisor Privacy Policy and other policies identified in these Terms.

Nothing in these Terms is intended to exclude, restrict or waive any right or remedy that cannot lawfully be excluded under applicable consumer-protection or other law.

2. Age Requirement

SpinVisor is strictly intended for persons who are 18 years of age or older.

You must not create an account or use SpinVisor if you are under 18.

By registering for SpinVisor, you represent that:

  • you are at least 18 years old;
  • the date of birth you provide is truthful and accurate; and
  • you are legally permitted to use SpinVisor in your jurisdiction.

SpinVisor may refuse registration where the supplied date of birth indicates that the person is under 18.

SpinVisor does not currently independently verify every user's age against government-issued identification or an external identity-verification database.

Providing false age or registration information constitutes a breach of these Terms.

SpinVisor may suspend or terminate an account if we reasonably determine that the account holder is under 18 or has provided materially false age information.

3. What SpinVisor Is

SpinVisor is a browser-based gameplay analytics and session-tracking service designed to process supported gameplay telemetry and provide users with information concerning their gameplay sessions.

Depending on the version, subscription tier, supported game and available functionality, SpinVisor may provide:

  • live session tracking;
  • spin tracking;
  • session history;
  • gameplay statistics;
  • bonus and feature tracking;
  • historical analytics;
  • observed RTP statistics;
  • variance-related analytics;
  • game and provider information;
  • community statistics;
  • aggregated gameplay information;
  • sharing functionality; and
  • other analytical tools.

SpinVisor is a software and analytics service.

SpinVisor is not a casino, bookmaker, gambling operator, payment processor or financial institution.

4. SpinVisor Does Not Operate Casino Games

SpinVisor does not:

  • operate the casino games you play;
  • accept gambling wagers;
  • hold gambling balances;
  • accept casino deposits;
  • process casino withdrawals;
  • determine casino game outcomes;
  • operate or control casino random number generators (“RNGs”);
  • alter the result of a spin;
  • control casino payouts;
  • guarantee casino winnings;
  • guarantee the accuracy of information supplied by a casino or game provider;
  • act as your casino account; or
  • control the conduct of third-party casino operators.

Casino games, websites and services are independently operated by third parties.

Your relationship with a casino or gambling operator is governed by that operator's terms, policies, licensing conditions and applicable laws.

5. No Guarantee of Gambling Results

Casino gambling involves financial risk.

Past gameplay outcomes do not guarantee future results.

Statistics, patterns, historical outcomes, observed RTP, win rates, bonus frequency, volatility measurements, variance measurements, community activity or any other information displayed by SpinVisor cannot determine the result of a future random game event.

A game that has recently produced unusually high or low results is not guaranteed to continue or reverse that behaviour.

SpinVisor does not guarantee that:

  • you will win;
  • you will make a profit;
  • you will recover previous losses;
  • a particular gameplay outcome will occur;
  • a particular game will produce a favourable result;
  • a bonus will occur within a particular number of spins;
  • observed RTP will match theoretical RTP;
  • a historical trend will continue;
  • a historical trend will reverse; or
  • using SpinVisor will improve your gambling outcome.

You remain solely responsible for deciding whether to gamble and for determining the amount of money, if any, that you choose to wager.

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7. No Financial or Investment Advice

SpinVisor does not provide financial, investment, wealth-management, credit or financial-planning advice.

Gameplay statistics and analytical outputs are not financial recommendations.

Money used for gambling may be lost.

You should never treat gambling as an investment or guaranteed method of generating income.

8. Responsible Gambling

SpinVisor is intended to provide information about gameplay, not to encourage uncontrolled gambling.

You are responsible for maintaining control over your gambling activity.

You should not gamble with money required for essential expenses or money you cannot afford to lose.

If gambling stops being recreational, causes financial harm, causes distress or becomes difficult to control, you should stop gambling and seek appropriate assistance.

SpinVisor may provide links or information concerning responsible-gambling services and may introduce features intended to support safer use.

Further information is provided in the SpinVisor Responsible Gambling / Responsible Play Policy.

9. Compliance With Local Gambling Laws

Gambling laws differ significantly between jurisdictions.

SpinVisor does not represent that every casino, gambling website, game or gambling activity accessible through a user's browser is lawful in every jurisdiction.

You are responsible for ensuring that your gambling activity complies with the laws applicable to you and that any gambling operator you use is lawfully available to you.

Availability of SpinVisor support for a website, casino, provider or game does not constitute:

  • an endorsement of that operator;
  • confirmation that the operator is licensed in your jurisdiction;
  • confirmation that gambling through that operator is lawful for you; or
  • a recommendation that you gamble with that operator.

SpinVisor may restrict or discontinue support for particular websites, providers, games or jurisdictions where reasonably necessary.

10. Account Registration

Certain SpinVisor functionality requires an account.

You agree to:

  • provide accurate registration information;
  • maintain a valid email address;
  • provide an accurate date of birth;
  • keep your account credentials secure;
  • not share your password with unauthorised persons;
  • promptly notify SpinVisor of suspected unauthorised account access; and
  • use the Service only in accordance with these Terms.

You are responsible for activity performed through your account except to the extent that applicable law provides otherwise.

11. Handles and Usernames

SpinVisor automatically assigns a pseudonymous handle when you register.

You may request to change your handle through the functionality provided by SpinVisor, subject to availability and applicable rules.

You must not select a handle that:

  • impersonates another person or organisation;
  • infringes intellectual-property rights;
  • is deliberately deceptive;
  • contains unlawful content;
  • contains abusive or threatening content;
  • contains discriminatory or hateful content;
  • exposes another person's personal information; or
  • is otherwise inappropriate for the SpinVisor community.

SpinVisor may refuse, change or remove a handle that violates these Terms.

You should avoid choosing a handle that reveals your real identity if you wish to remain pseudonymous in community functionality.

12. Optional Profile Information

SpinVisor may allow you to voluntarily provide optional profile information such as:

  • first name;
  • last name;
  • country of residence; and
  • profile photograph.

This information is not required for SpinVisor's core gameplay analytics.

You are responsible for deciding whether to provide optional profile information.

You must not upload content that infringes another person's rights or contains unlawful material.

The processing of optional profile information is governed by the SpinVisor Privacy Policy.

13. Browser Extension Permissions

The SpinVisor browser extension requires access to supported websites in order to process supported gameplay telemetry.

Where your browser requires permission for SpinVisor to access a website, you remain in control of that browser-level permission.

If you decline permission:

  • SpinVisor will not override your decision;
  • functionality requiring access to that website will be unavailable; and
  • the fact that SpinVisor otherwise supports the website does not override your browser settings.

You may modify browser-extension permissions through functionality provided by your browser.

Further information appears in the SpinVisor Extension Data Collection Statement.

14. Supported Games, Providers and Websites

SpinVisor may support only specific:

  • browsers;
  • browser versions;
  • game providers;
  • game titles;
  • casino websites;
  • website implementations; and
  • technical configurations.

A game or website being listed as supported does not guarantee permanent compatibility.

Third-party casinos and game providers may modify their websites, APIs, game clients, data structures or security systems without notice to SpinVisor.

Such changes may temporarily or permanently interrupt SpinVisor functionality.

SpinVisor may add, modify, suspend or discontinue support for games, providers or websites.

15. Accuracy of Gameplay Data

SpinVisor attempts to process supported gameplay telemetry accurately.

However, technical circumstances may cause information to be delayed, incomplete, duplicated, incorrectly detected or unavailable.

Potential causes include:

  • changes made by a casino;
  • changes made by a game provider;
  • browser updates;
  • extension permission changes;
  • Internet connectivity;
  • interrupted sessions;
  • unsupported game versions;
  • website modifications;
  • data transmission delays;
  • third-party outages;
  • software defects; or
  • circumstances outside SpinVisor's reasonable control.

Users should not treat SpinVisor's displayed information as an official casino account statement.

Where there is a discrepancy between SpinVisor's analytics and an official transaction or gameplay record supplied by the applicable casino, the casino's official records should be independently reviewed.

16. Historical and Statistical Information

Statistics displayed by SpinVisor may be based on:

  • your gameplay history;
  • current session information;
  • historical sessions;
  • anonymised historical data;
  • community data;
  • aggregated observations;
  • provider information; and
  • game metadata.

Statistical information describes observed data and does not establish what will occur in a future random event.

Terms such as “Activity Trend”, “Recent Activity”, “Observed Performance”, “Provider Activity” or similar labels, where used, describe defined statistical observations and must not be interpreted as predictions that a game will win or lose in the future.

SpinVisor may change such terminology where appropriate.

17. Community Features

SpinVisor may provide community functionality that displays pseudonymous or aggregated gameplay information.

This may include:

  • SpinVisor handles;
  • significant wins;
  • trending games;
  • game activity;
  • provider activity;
  • aggregate statistics;
  • bonus activity; and
  • other community analytics.

Your SpinVisor handle may therefore be visible to other users where relevant community functionality is enabled.

SpinVisor does not intend to publicly display your email address, date of birth, IP address, optional real name or other private account information as part of community gameplay information.

18. Social Sharing

SpinVisor may provide functionality allowing users to generate or share gameplay results through social media or other external platforms.

You decide whether to share such content.

Once information is shared outside SpinVisor, the external platform's own terms and privacy practices apply.

SpinVisor cannot control copying, redistribution, screenshots or other use of information that a user voluntarily makes public through a third-party platform.

Users should review generated content before sharing it.

19. Acceptable Use

You must not use SpinVisor to:

  • violate applicable law;
  • gain unauthorised access to systems or accounts;
  • interfere with SpinVisor infrastructure;
  • distribute malware;
  • probe or attack SpinVisor systems without written authorisation;
  • bypass security controls;
  • abuse APIs;
  • scrape SpinVisor at unreasonable or unauthorised scale;
  • manipulate community information;
  • falsify gameplay information;
  • impersonate another user;
  • harass other users;
  • upload unlawful material;
  • infringe intellectual-property rights;
  • attempt to obtain another person's credentials;
  • use another person's account without permission;
  • circumvent subscription restrictions;
  • resell SpinVisor without authorisation; or
  • use SpinVisor for unlawful commercial purposes.

20. No Casino Credential Collection

SpinVisor is not designed to request your casino password, online banking password, payment-card CVV or similar sensitive credentials.

You must not intentionally provide such credentials to SpinVisor through:

  • support tickets;
  • profile fields;
  • community functionality;
  • uploaded material; or
  • other user-input fields.

If someone purporting to represent SpinVisor requests your casino password or banking password, you should not provide it and should report the incident through SpinVisor's official support channel.

21. Support

SpinVisor may provide support through its ticketing or other designated support systems.

You agree not to submit unnecessary sensitive information through support tickets.

Support availability and response times may vary according to:

  • subscription tier;
  • issue complexity;
  • service availability; and
  • operational capacity.

SpinVisor may use technical solutions derived from support cases to improve its internal knowledge base, provided personal information is handled according to the Privacy Policy.

22. Subscription Tiers

SpinVisor may offer subscription tiers including:

  • Basic;
  • Pro;
  • Premium; and
  • other plans introduced in the future.

Features available under each tier may differ.

The features, price, billing interval and material subscription conditions applicable to a paid plan will be displayed before purchase.

SpinVisor may change future pricing or plan structures subject to applicable law and any notice requirements.

23. Paid Subscriptions

Paid subscriptions may be offered monthly, annually or according to another billing period disclosed at checkout.

By purchasing a paid subscription, you authorise the applicable payment provider to process the transaction according to the payment arrangement presented to you.

Where recurring billing applies, the applicable renewal terms must be disclosed as part of the subscription process.

SpinVisor may use a third-party payment processor, gateway or Merchant of Record.

The payment provider may impose additional payment-processing terms.

SpinVisor does not intend to receive or store your complete card number, CVV or online-banking credentials.

24. Taxes

Prices may be subject to VAT, sales tax, GST or other taxes depending on your location and applicable law.

Where a payment provider, Merchant of Record or tax service calculates, collects or remits applicable taxes, the amount payable may include such taxes.

Tax treatment may vary between jurisdictions.

25. Cancellation of a Paid Subscription

You may cancel a paid SpinVisor subscription according to the cancellation functionality and terms applicable to your subscription.

Cancelling Pro or Premium does not necessarily delete your SpinVisor account.

Unless you separately delete your account, you may remain registered as a Basic user after your paid subscription ends.

Account deletion and subscription cancellation are separate actions.

Any statutory cancellation rights available to you remain unaffected.

Detailed rules will be provided in the SpinVisor Subscription, Cancellation & Refund Policy.

26. Refunds

Refund eligibility is governed by:

  • applicable law;
  • the SpinVisor Subscription, Cancellation & Refund Policy;
  • the terms applicable to the transaction; and
  • where relevant, the policies of the applicable Merchant of Record or payment provider.

A gambling loss does not, by itself, establish entitlement to a refund of a SpinVisor subscription.

Nothing in this section removes any refund, cancellation or consumer remedy that the user is legally entitled to under applicable law.

27. Account Inactivity

SpinVisor applies an inactivity process to registered accounts.

If no qualifying activity is detected for 30 consecutive days, SpinVisor may notify you by email that the account is inactive and scheduled for deletion on Day 60 if activity does not resume.

If inactivity continues, SpinVisor may send a further reminder at approximately Day 45.

Using the SpinVisor extension or SaaS backend in a manner recognised as qualifying activity before deletion resets the inactivity process.

If the account remains inactive through Day 60, SpinVisor may permanently delete the account and anonymise retained historical gameplay information as described in the Privacy Policy.

28. Account Deletion

You may delete your account using functionality provided by SpinVisor.

Deleting an account is permanent.

Account deletion results in:

  • termination of access associated with the account;
  • removal of account-linked personal information from active production systems;
  • loss of access to historical sessions and gameplay information; and
  • anonymisation of historical gameplay information that SpinVisor retains for statistical purposes.

Once historical information has been properly anonymised, SpinVisor cannot reconnect it to your former account.

If you subsequently wish to use SpinVisor again, you must register a new account.

Your previous history cannot be recovered.

Temporary residual copies may remain within restricted disaster-recovery backups for the period described in the Privacy Policy.

29. Suspension and Termination by SpinVisor

SpinVisor may suspend, restrict or terminate an account where reasonably necessary, including where:

  • the user is under 18;
  • false age information has been supplied;
  • these Terms are materially breached;
  • fraudulent activity is suspected;
  • payment fraud occurs;
  • security is threatened;
  • the account is being used unlawfully;
  • SpinVisor is required to act by law or competent authority;
  • continued access creates a material security risk; or
  • the account meets the published inactivity-deletion criteria.

Where reasonably possible and legally appropriate, SpinVisor may provide notice or an opportunity to remedy a breach before permanent termination.

Immediate action may be taken where necessary to protect users, infrastructure, legal compliance or security.

30. Intellectual Property

The SpinVisor Service, including its software, source code, extension, interfaces, branding, logos, databases, analytics presentation, documentation, website design and proprietary materials, is owned by or licensed to Dynemetry (Pty) Ltd and is protected by applicable intellectual-property laws.

These Terms grant you a limited, personal, revocable, non-exclusive, non-transferable right to use SpinVisor for its intended purpose while your account is authorised to access the Service.

Except where permitted by applicable law, you may not:

  • copy or redistribute SpinVisor software;
  • sell or sublicense the Service;
  • reproduce proprietary SpinVisor materials;
  • remove proprietary notices;
  • create an unauthorised competing derivative from protected SpinVisor materials; or
  • use SpinVisor trademarks without permission.

Nothing in these Terms transfers ownership of SpinVisor intellectual property to you.

31. Third-Party Intellectual Property

Casino names, game titles, provider names, trademarks, logos and other third-party intellectual property may belong to their respective owners.

References to third-party games, providers or casinos are used for identification, compatibility, analytics or informational purposes.

Unless expressly stated otherwise, such references do not imply sponsorship, partnership or endorsement.

32. Third-Party Websites and Services

SpinVisor operates alongside or may reference third-party services.

SpinVisor does not control the terms, availability, security, privacy practices, fairness, licensing status or conduct of independent third-party casino operators.

Your use of a third-party service remains subject to that provider's terms.

SpinVisor is not responsible for contractual disputes between you and a third-party casino except to the extent that liability arises directly from SpinVisor and cannot lawfully be excluded.

33. Service Availability

SpinVisor aims to provide reliable access but does not guarantee uninterrupted or error-free availability.

The Service may be unavailable because of:

  • maintenance;
  • upgrades;
  • security incidents;
  • Internet failures;
  • hosting outages;
  • browser changes;
  • casino/provider changes;
  • third-party infrastructure failures;
  • force majeure events; or
  • other circumstances beyond SpinVisor's reasonable control.

SpinVisor may perform planned or emergency maintenance as necessary.

34. Changes to Features

SpinVisor is an evolving software service.

We may add, modify, rename, restrict or discontinue features.

This may include changes to:

  • gameplay analytics;
  • statistical terminology;
  • supported games;
  • supported casinos;
  • supported providers;
  • community features; and
  • subscription features.

Where a change materially affects a paid service or consumer rights, SpinVisor will provide notice or remedies where required by applicable law.

35. Beta, Experimental and Developing Features

Certain SpinVisor functionality may be labelled beta, preview, experimental or otherwise under development.

Such features may:

  • contain errors;
  • change substantially;
  • produce incomplete results;
  • be temporarily unavailable; or
  • be discontinued.

Any specific additional conditions displayed for a beta feature form part of these Terms.

36. Disclaimer of Warranties

To the maximum extent permitted by applicable law, SpinVisor is provided on an “as available” basis.

SpinVisor does not warrant that:

  • the Service will always be uninterrupted;
  • every casino or game will remain compatible;
  • every detected gameplay event will be error-free;
  • statistical information will predict future outcomes;
  • use of the Service will result in profit;
  • use of the Service will prevent gambling losses; or
  • third-party casino information will always be accurate.

This section does not exclude warranties, guarantees or consumer rights that cannot lawfully be excluded.

37. Limitation of Liability

To the maximum extent permitted by applicable law, SpinVisor and Dynemetry (Pty) Ltd will not be liable for gambling losses arising solely from a user's independent decision to gamble or continue gambling. SpinVisor provides gameplay tracking, historical statistics, metrics and analytical information to assist users in understanding their gameplay. Decisions made by users concerning their gambling activity remain their own and are made independently of SpinVisor.

Without limiting statutory rights that cannot lawfully be excluded, SpinVisor is not responsible for:

  • casino gambling losses;
  • casino operator conduct;
  • RNG outcomes;
  • casino account restrictions;
  • casino refusal of withdrawals;
  • casino insolvency;
  • incorrect information supplied by a third-party operator;
  • changes made by casino/game providers;
  • unsupported games or websites;
  • Internet failures outside SpinVisor's reasonable control; or
  • decisions made independently by a user concerning whether and how much to gamble.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law, including liability that cannot lawfully be excluded under applicable consumer-protection legislation.

38. User Responsibility for Gambling Decisions

SpinVisor provides information and analytical tools.

The decision to:

  • open a casino account;
  • deposit money;
  • withdraw money;
  • select a casino;
  • select a game;
  • initiate a spin;
  • purchase a bonus;
  • choose a wager;
  • increase or decrease a wager;
  • continue gambling; or
  • stop gambling

remains the user's decision.

SpinVisor does not initiate casino wagers on your behalf.

39. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses, claims or costs reasonably arising from your unlawful misuse of SpinVisor, infringement of another person's rights, unauthorised use of the Service or material breach of these Terms.

This provision does not require a consumer to indemnify SpinVisor for SpinVisor's own unlawful conduct, negligence or liability that cannot legally be transferred to the consumer.

40. Privacy

SpinVisor's processing of personal information is governed by the SpinVisor Privacy Policy and applicable jurisdiction-specific privacy notices.

The Privacy Policy explains, among other things:

  • what information is collected;
  • gameplay telemetry processing;
  • account information;
  • pseudonymous handles;
  • retention;
  • anonymisation;
  • account deletion;
  • infrastructure;
  • international processing; and
  • privacy rights.

41. Electronic Communications

By creating an account, you agree that SpinVisor may send service-related electronic communications reasonably necessary to operate your account.

These may include:

  • registration verification;
  • password resets;
  • security alerts;
  • account notices;
  • subscription notices;
  • inactivity notices;
  • account-deletion notices;
  • policy notices; and
  • essential service communications.

Marketing/newsletter communications are treated separately and may be unsubscribed from according to the applicable newsletter process.

42. Changes to These Terms

SpinVisor may update these Terms where reasonably necessary because of:

  • product changes;
  • new functionality;
  • legal requirements;
  • regulatory requirements;
  • security requirements;
  • infrastructure changes; or
  • business changes.

The “Last Updated” date will be revised when these Terms change.

Where a change materially affects users' rights or obligations, SpinVisor may provide additional notice by email, website notice, extension notification or SaaS notification.

Where applicable law requires consent rather than notice, SpinVisor will obtain the required consent.

Continued use following a validly notified change constitutes acceptance only to the extent permitted by applicable law.

43. Electronic Acceptance

These Terms may be accepted electronically.

Creating an account, selecting an acceptance control, purchasing a subscription or otherwise completing an electronic acceptance process may constitute acceptance of these Terms to the extent permitted by applicable law.

SpinVisor will seek to make the applicable Terms available for review before the user completes the relevant electronic transaction.

44. Governing Law

These Terms are governed by the laws of the Republic of South Africa, without depriving a consumer of mandatory protections that apply under the laws of the consumer's jurisdiction and cannot lawfully be excluded by agreement.

45. Disputes

If you have a dispute concerning SpinVisor, you are encouraged to contact SpinVisor support first so that we can attempt to resolve the issue.

Nothing in these Terms prevents a consumer from exercising rights available through an applicable court, consumer-protection authority, privacy regulator, statutory ombud or other competent authority where those rights cannot lawfully be restricted.

SpinVisor may establish additional reasonable dispute-resolution procedures in the future.

46. Severability

If a provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where legally possible.

The remaining provisions will continue to apply.

47. No Waiver

A failure or delay by SpinVisor in enforcing a provision of these Terms does not constitute a permanent waiver of that provision or any other right.

48. Entire Agreement

These Terms, together with policies and terms expressly incorporated into them, constitute the agreement governing your use of SpinVisor concerning the subject matter addressed here.

Specific subscription, payment, promotional or feature terms presented to you may supplement these Terms.

Where mandatory law conflicts with these Terms, the mandatory legal requirement prevails.

49. Assignment

You may not transfer your SpinVisor account or contractual rights to another person without SpinVisor's permission where such restriction is lawful.

SpinVisor may transfer or restructure its rights and obligations in connection with a legitimate corporate restructuring, sale, merger or transfer of the SpinVisor business, subject to applicable law and required notice.

50. Contact

Questions concerning these Terms may be directed to:

SpinVisor
A division of Dynemetry (Pty) Ltd
South Africa

Website: www.spinvisor.com
Support Email: support@spinvisor.com
Legal Email: support@spinvisor.com

Additional company registration, service-address or regulatory information may be supplied where required by applicable law.

51. Related Policies

These Terms should be read together with:

  • SpinVisor Privacy Policy;
  • Extension Data Collection Statement;
  • GDPR Compliance & Rights Notice;
  • POPIA Compliance Notice;
  • CCPA/CPRA Privacy Notice;
  • Cookie Policy;
  • Responsible Gambling / Responsible Play Policy;
  • Subscription, Cancellation & Refund Policy; and
  • Gambling & Analytics Disclaimer.

Together, these documents describe the legal, privacy, subscription and responsible-use framework governing SpinVisor.

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